Support
Questions about an order, a film or your photos? Here's how to get help.
Contact us
E-mail us at support@birthdaymachine.ai. Include the link to your order (or the e-mail address you ordered with) and a few words about what happened, and we’ll get back to you within 24 hours.
E-mail supportWhere Is My Order?
After payment you land on your order page. Bookmark it: it shows where your film is, and it’s where you watch and download it. When the film and the song are ready, we e-mail you the same private link.
I Can't Find My Link
Check your spam folder for an e-mail from Birthday Machine. Still nothing? E-mail support@birthdaymachine.ai from the address you ordered with and we’ll send it again.
Something Went Wrong With My Film
If something fails while we make your film, we e-mail you and look into it. During the beta, a person also reviews every film and song before we send the link. Remakes and refunds are handled case by case; see the terms.
I'm Not Happy With the Result
AI-generated films and songs can be imperfect or surprising. If a face looks wrong, a name is misspelled or something just doesn’t feel right, e-mail support@birthdaymachine.ai with your order link and tell us what you noticed.
Finishing an Order Later
Your choices are saved in the browser you started in, on that device. Open Birthday Machine there again to pick up where you left off.
Who Can See My Film?
Anyone with your private link can watch the film, so share it only with people you want to see it.
My Photos and Data
Photos and generated files are kept for up to 30 days and then deleted. You can ask us to delete them sooner by e-mailing support@birthdaymachine.ai. Read more in our privacy policy.
Looking for something else? The FAQ covers the film, the song and your photos.